How a Viber AI Chatbot Boosts Bookings & Cuts Costs
No tech jargon. Just results from Day 1.
Why This Matters:
Every traveler who messages you wants answers now—not in an hour. But when inquiries pile up, even the best teams struggle.
Example: Out of 100 travelers asking about visas or bookings:
- 30 will book elsewhere while waiting.
- 20 abandon plans due to complex processes.
Solution: An AI chatbot that handles 80% of questions instantly, 24/7.
What Your Clients Get in Viber:
1. Instant Answers
- Examples:
- “Do Serbians need a visa for Montenegro?” → Bot replies in 2 seconds.
- “How to cancel my booking?” → Bot sends instructions instantly.
2. 3-Step Booking
Client types: “Croatia tour for 2, May 10-17” → Bot confirms dates → Shows options → Processes payment.
3. Auto-Alerts
Proactive notifications:
- “Your flight is delayed by 2 hours. Reschedule transfer?”
- “Tour payment due in 3 days. Book now?”
How It Works (Simplified):
-
Your Knowledge → Bot’s Brain
- Feed it FAQs, booking policies, tour details.
- It learns to reply like your best agent.
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Integrates with Your Tools
- CRM (e.g., Salesforce or Najpoznatiji CRM u Srbiji).
- Payments (Stripe, PayPal).
- Booking APIs (Amadeus, Booking.com).
-
Ready in 7 Days
- We customize the bot to match your brand.
- Your team gets analytics: top queries, drop-off points.
Why Even Small Agencies Adopt It:
For You:
- Cut Costs: 1 bot = 3 support agents.
- Retain Clients: Instant replies = fewer lost bookings.
- Boost Sales: Smart upsells (“Add insurance for €15?”).
For Travelers:
- No waiting.
- 24/7 support.
- Everything in their favorite app.
“What If We Already Have a Booking Website?”
The bot complements your site:
- 60% prefer chatting over filling forms.
- Bot collects details, then redirects to checkout.
Case: A Serbian agency added a Viber bot → Bookings via chat rose 40%.
👉 Contact us for more information:
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