Retail
Web, mobile & hardware POS — ~50% fewer integration defects
Unified platform across three surfaces in approximately 24 weeks; ~50% fewer integration defects in staging (estimated); ongoing support processes established for production incidents.
24 wk
go live
3
surfaces
Cross-functional
delivery model
~50%
integration reduction
The problem
A European POS and fiscal-compliance vendor needed one enterprise platform spanning a web admin console, native mobile apps, and server-side communication with hardware control units. Siloed teams and undefined interfaces between software and embedded layers threatened reliability, fiscal compliance, and release cadence.
Solution
IT grows formed a cross-functional squad — designers, React and Java/Kotlin engineers, iOS and Android developers, PMs, and support — to define protocols between the server and control units, implement shared APIs, and run integrated test cycles. Agile ceremonies and clear ownership kept web, mobile, and embedded workstreams aligned through staging and production support.
Architecture
How components connect in production — simplified for clarity.
Sources
Systems & docs
AI layer
Agents / LLM
Approval
Human guardrails
Actions
Integrations
Monitor
Metrics
Results
Unified platform across three surfaces in approximately 24 weeks; ~50% fewer integration defects in staging (estimated); ongoing support processes established for production incidents.
24 wk
go live
3
surfaces
Cross-functional
delivery model
~50%
integration reduction
Proof from this sector
Real projects with measurable outcomes — not generic promises.
All case studies →
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