SaaS
FAQ-grounded AI chatbot — ~60% first-line deflection with one-script embed
Approximately 60% first-line deflection on typical sales and support questions (estimated); one-script website embed in about one day; 170+ FAQ items across three languages with audit-ready LLM usage per organization.
170+
faq items
3
languages
~60%
deflection
1 day
embed time
The problem
A European B2B services company needed a website assistant that could answer pricing, objection, and service questions in multiple languages without rebuilding a bot for every page. Support and sales spent time on repeat inquiries that a static FAQ alone could not handle conversationally.
Solution
IT grows built a SaaS chatbot module on the existing mgmt.tools platform: ranked FAQ search feeds context into an LLM service with organization-level billing guardrails. Customers embed one async script on any site; admins import knowledge from CSV, tune bot types and system prompts, and monitor sessions. The same stack powers the public itgrows.today sales bot with a 170-item multilingual knowledge base.
Architecture
How components connect in production — simplified for clarity.
Sources
Systems & docs
AI layer
Agents / LLM
Approval
Human guardrails
Actions
Integrations
Monitor
Metrics
Results
Approximately 60% first-line deflection on typical sales and support questions (estimated); one-script website embed in about one day; 170+ FAQ items across three languages with audit-ready LLM usage per organization.
170+
faq items
3
languages
~60%
deflection
1 day
embed time
Proof from this sector
Real projects with measurable outcomes — not generic promises.
SaaS
4 AI engineers embedded in 12 days
40% faster feature delivery without local hiring overhead.
SaaS
From Telegram feeds to ranked shortlists — ~80% less manual IT recruiting
Approximately 80% less recruiter time on vacancy intake and shortlisting (estimated); ~86% lower monthly sourcing cost versus job-board subscriptions plus manual Telegram monitoring; production go-live in ~20 weeks.
Your industry
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