Logistics

60% of support tickets auto-resolved

Agent went live in 3 weeks and resolved the majority of tier-1 tickets.

4.8

csat

3 wk

go live

60%

auto resolved

The problem

A logistics operator fielded repetitive shipment and customs inquiries across email and chat, overwhelming a small support team.

Solution

We deployed an AI support agent connected to their TMS and knowledge base, with human escalation for edge cases and full conversation logging.

Architecture

How components connect in production — simplified for clarity.

Channels

Email / chat

Agent

TMS + KB

Escalation

Human handoff

CRM

Ticket sync

Monitor

CSAT & logs

Results

Agent went live in 3 weeks and resolved the majority of tier-1 tickets.

4.8

csat

3 wk

go live

60%

auto resolved

Proof from this sector

Real projects with measurable outcomes — not generic promises.

Logistics

From construction sites to landfill — ~50% less coordination overhead

Approximately 50% less project coordination time (business target); 95%+ regulatory compliance rate target; MVP live in ~12 weeks with team scaled to 20+ engineers and an estimated 60% reduction in manual logistics paperwork.

12 wk go live20+ team scaled95%+ compliance rate

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